By making a deposit payment or making any payment for a bespoke calligraphy commission with Pretty Letter Company you are accepting the following terms and conditions. Throughout this document, ‘we’ and ‘us’ will refer to Pretty Letter Company and ‘you’ to the client. ‘Commission’ refers to your calligraphy order.

Quotes

Quotes are valid for 28 days from the date of issue. If you would like to proceed with a quote from an invoice issued more than 28 days prior, you must contact us for an updated quote and to confirm we can still produce your commission by the prior agree deadline, before making any payments. 

Deposits and Payment

Pretty Letter Company requires a 50% deposit to be paid before any work commences on your commission, with the balance owing on completion and prior to shipping. Where printing is required as part of the work, the balance is required before any work is sent to print. 

Payment should be made via bank transfer to the account details on your invoice. When making payment, your invoice number appearing on your invoice should be referenced. Other forms of payment can be discussed but additional processing fees may apply.

It is important that you make us aware of any key information such as deadlines and that a deadline date is agreed before paying your deposit. 

Cancellation

Should you need to cancel, and work has commenced on your commission, a refund of your deposit cannot be issued. Should for any reason Pretty Letter Company need to cancel then a full refund of any monies paid will be issued to you. Refunds will not be issued where Pretty Letter Company has to cancel due to any fault of the client (e.g. delays in you providing information we require). 

Ordering and minimum quantities

There is a minimum order value for bespoke commissions of £60 (excluding shipping). There is no minimum order for ready-made orders. 

Design Brief

On paying your 50% deposit, we will discuss your design brief with you, and confirm any specific requests you may have. You should provide Pretty Letter Company with all information required to create your commission. All information you supply us must be in final draft form and accurate. 

Pretty Letter Company cannot be held responsible for errors based on information you have provided. Please do double-check all spellings before you send the information to us.

Pretty Letter may specify the format in which to provide the information required to complete your commission (for example, table plan information should be provided in an excel sheet). Any delays in providing all information we require in the required format, may result in a delay in the creation of your commission or may require us to cancel your commission.

Proofs

For digital commissions or commissions requiring printing, you will be sent a PDF proof of your commission after the initial draft, and then up to two times after (should you require up to two rounds of amendments). If you request more than 2 amendment rounds you will be sent further pdf proofs after each round of additional amendments, until you approve the final draft. 

Amendments

You are allowed up to 2 rounds of amendments to the initial draft proof. You may wish to amend features such as colour, wording, grammar, spelling, dimensions, layout or graphics. Amendments cannot be made to our calligraphy style (see Calligraphy Style below).

Any amendments you require after 2 rounds will incur an extra fee to reflect the additional time spent on your commission ‘amendment fee’. Before any further amendments are made, Pretty Letter Company will provide you with an updated invoice to include the additional amendment fees. Payment for this additional amendment fee should be paid by you on paying your invoice balance. 

For ink to paper calligraphy, you may be sent pencil drafts before ink is applied. However very few amendments can be made at this stage, (only amendments to spelling errors) as considerable time would have already been spent to scale your calligraphy, particularly for commissions with many words. There may be some circumstances that pencil drafts will not be necessary at all e.g. place cards, in which case you will receive your finished commission at completion. 

Calligraphy Style

Calligraphers have their own unique styles, and as such Pretty Letter Company cannot replicate the calligraphy of another designer or font. However, calligraphy style can be discussed beforehand at briefing stage (for example you may request a looser whimsical style or a formal simple style, which we can normally accommodate). Similarly, we cannot replicate an exact design from another stationer/calligrapher, although we can draw some similarities but hope that you trust Pretty Letter Company to add our own creative flair in creating your commission. This allows our creativity to produce something truly unique.

Extra materials

Where you are providing your own materials to Pretty Letter Company for your commission, you are required to provide sufficient spare materials. You will be told how many spares are required at the time of booking. Generally, this will be 10-15% of the total quantity of the items in your commission. (E.g., if you require 100 place cards, you should provide 110 place cards). This is required to accommodate ink testing, last minutes changes, and human error.

Turnaround Time

Our standard turnaround time from payment of deposit to completion is 28 days but may reduce or increase depending on our workload and the size of the order. We will advise you of timescales when we issue you with your tailored quotation. Allow yourself plenty of time so you can enjoy the process and not feel rushed. In some circumstances timescales may need to be extended e.g. due to delays in materials arriving or delays with third party printing companies. We will try to reduce the delay this causes and will provide you with regular updates.

Rush Fee

We ask that you place bookings at least 28 days before your event/deadline date. We can sometimes accommodate last minute orders; however, a discretionary rush fee may be charged at 20% to cover the additional fees we may incur with third party printers or suppliers. 

Delivery

Orders may be collected in person, or can be delivered to your specified delivery address. We will use Royal Mail tracked 24 to ensure safe quick delivery. Larger items may be sent via Courier and the charge will be based on weight and distance and will be invoiced accordingly. Unfortunately, Pretty Letter Company cannot accept responsibility for items lost or damaged in the post, or delays caused by strikes or other circumstances out of our control. However, we will do our best to work with the Delivery/Courier service to locate the item(s) for you. 

Designs and Copyright

All designs are copyright of Pretty Letter Company. You, or a third party, are not permitted to copy or reproduce our designs in any way. Designs that feature small ornamental trims will not be suitable for children.

Printing and colour variations

Please note that colour on your screen will appear different to the printed version, therefore we advise you to print off any PDFs prior to approving them. Due to the printing process small variations in colour can occur between print runs. If you have provided a colour swatch/Pantone colour, every effort will be made to match it as closely as possible.

 Social Media

We love to capture our work on film to add to our portfolio of images. We share these images on our website, with potential clients, on marketing material, and through social media. We may show first, or full names, but never full addresses. Images will usually be shared after your event has passed. Should you have any concerns please do let us know and we will naturally honour any restrictions you may have.

Privacy

We will take every care to keep your information private. Please see our Privacy Policy for further information.

We reserve the right to make changes to these Booking Terms at any time without prior notice.